Last Updated: 04 Jan 2026
1. Introduction Welcome to vietnamtaxis.online (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your data when you use our website to book airport transfer services in Vietnam.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect We collect personal information that you voluntarily provide to us when you make a booking. The types of personal information we collect include:
Personal Identity Information: First name and Last name.
Contact Information: Email address and WhatsApp number.
Travel Details: Flight number, landing date and time, pickup airport, destination address, and number of passengers/suitcases.
Payment Information: We do not store your full credit card details on our servers. Payment transactions are processed securely by third-party payment processors (Stripe or PayPal).
3. How We Use Your Information We use the information we collect for the following specific purposes:
To Facilitate Your Booking: To process your reservation and arrange the transfer service.
To Coordinate with Third-Party Providers: To transfer necessary details (Name, Flight, Destination, Phone) to the local taxi/transportation providers in Vietnam who will perform the actual service.
Communication: To send you booking confirmations, updates, and to contact you via WhatsApp or Email regarding your pickup (e.g., finding your driver at the airport).
Customer Support: To assist you with any inquiries or issues related to your booking.
4. Sharing Your Information with Third Parties We act as an intermediary between you and local transportation providers. Therefore, we must share specific data with third parties to fulfill the service:
Service Providers (Local Taxi Drivers/Companies): We share your Name, Flight Details, and Contact Information with the local taxi companies in Vietnam solely for the purpose of executing the pickup.
Payment Processors: Your payment data is processed by Stripe or PayPal. Their use of your personal information is governed by their respective privacy policies.
Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or a judicial proceeding.
5. International Data Transfers Please note that your information will be transferred to and processed in Vietnam (where the service is provided) and potentially in other countries where our servers or payment processors operate. By using our services, you consent to this transfer.
6. Data Security We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please remember that no method of transmission over the Internet is 100% secure.
7. Data Retention We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy (providing the service and tax/accounting records), unless a longer retention period is required by law.
8. Your Privacy Rights Depending on your location (e.g., if you are a resident of the EEA/UK under GDPR), you may have certain rights regarding your personal information, such as:
The right to request access to and obtain a copy of your personal information.
The right to request rectification or erasure of your information.
The right to restrict the processing of your personal information.
To exercise these rights, please contact us at [Insert Support Email].
9. Changes to This Policy We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.
10. Contact Us If you have questions or comments about this policy, you may email us at: booking@vietnamtaxis.online
